John Lewis Broadband: Essential Updates & Partner Deals
While John Lewis Broadband has ceased offering new broadband services, we remain committed to assisting existing home phone customers. This page provides crucial information for those still using a John Lewis home phone line and guides prospective customers towards excellent broadband alternatives.
Our service was previously provided by Plusnet plc, a leading UK broadband provider. Today, we encourage you to explore the fantastic value and award-winning customer service available directly through Plusnet's range of broadband deals.
Important Information for Home Phone Customers
If you currently have a home phone line provided by John Lewis Broadband, it is vital that you contact us as soon as possible. We have continued to provide these lines temporarily to ensure your ability to make and receive calls. Prompt action is required to avoid any potential disruption, increased charges, or ultimately, loss of your service. Please refer to the contact details provided on our official website for immediate assistance.
Access Your John Lewis Broadband Account
Existing John Lewis Broadband customers can still conveniently manage their accounts online. Our 'My Account' portal allows you to update your contact and payment details, view past bills, and access a wealth of online help and support guides. We recommend regular logins to keep your information current and stay informed about any service updates.
Discover Plusnet Broadband Deals
Although new John Lewis Broadband services are no longer available, our trusted partner, Plusnet, continues to offer exceptional broadband and fibre broadband packages. Known for great value and award-winning customer service, Plusnet provides a diverse selection of deals designed to meet various household needs. You can easily check the availability of these packages and potential savings at your specific address by visiting Plusnet's official website.
Broadband and Fibre Options (Historical Information)
Historically, John Lewis Broadband offered services including John Lewis Broadband Unlimited, Fibre, and Fibre Extra, typically bundled with a John Lewis Broadband Phone service on a 12-month contract. These packages came with standard features like 'Evening and Weekend' call plans, with options to upgrade to 'Anytime' or 'Anytime and International' plans, alongside a 'Mobile Bolt-on'. While these specific packages are no longer available directly from John Lewis, understanding the previous offerings can highlight the quality of service our partner, Plusnet, continues to deliver.
Understanding Call Plans and Charges
Our legacy John Lewis Broadband Phone service included various call plans such as 'Evening and Weekend', 'Anytime', and 'Anytime and International', each with specific inclusions and fair usage policies. For instance, 'Evening and Weekend' covered calls to UK landlines at certain times, while 'Anytime' extended this coverage and offered discounts on international calls. A 'Mobile Bolt-on' was also available for unlimited calls to UK mobiles. It's important to note that these details primarily serve as historical context, and current call plan offerings would be found directly through Plusnet for any new services.
Frequently asked questions
Is John Lewis Broadband still available?
No, John Lewis Broadband cancelled new broadband services in June. However, home phone lines were temporarily continued for existing customers.
What should I do if I still have a John Lewis home phone line?
You should contact us as soon as possible via the number provided on our official website to avoid increased charges, disruption, or loss of service.
Can I still access my John Lewis Broadband account?
Yes, existing customers can log in to 'My Account' on our official website to manage details, view bills, and access support guides.
Where can I find new broadband deals now?
John Lewis Broadband was provided by Plusnet. You can find excellent broadband deals, great value, and award-winning customer service directly through Plusnet's official website.
What kind of broadband speeds were offered by John Lewis Broadband?
Historically, John Lewis Broadband offered average download speeds of 10Mb on standard broadband, 36Mb on Fibre, and 66Mb on Fibre Extra, subject to location and other factors. Current speeds would depend on Plusnet's offerings.
Who provides John Lewis Broadband's services?
John Lewis Broadband is a trading name of John Lewis plc, but the services were and are provided by Plusnet plc. Your contract for these services is between you and Plusnet plc.